帖子补充
等了1小时没激活服务器,触发人工审核的话可以工单催一催
Hi,
I have successfully paid via Alipay, please activate my server.
Invoice #888888
Thanks!
客服30分钟就光速回复
The order has now been successfully activated
Molly,
Colocrossing Cloud.
vps是否支持ipv6?
Hi,
my server plan support add IPv6 address?
Thanks!
回复得知,当前不支持ipv6
Thank you for reaching out regarding IPv6 support for your VPS.
Please be informed that we are currently in the process of rolling out IPv6 across our infrastructure. However, the implementation on our backend systems is yet to be completed, and we anticipate it will take a few more weeks to ensure everything is fully functional.
We apologize for any inconvenience caused and appreciate your patience while we work towards enhancing our services.
Michael K.
Cloud Colocrossing.
帖子补充
新开了一个工单问问colocrossing为什么偷偷限速(这种骨折超级无敌特价机最好不要开工单容易被清退)
Hi,
My VPS has serious packet loss (32% loss) even ping gateway.
Does my server plan limit speed to 20Mbps?
Thanks!
64 bytes from 172.245.197.129: icmp_seq=127 ttl=64 time=6.67 ms
64 bytes from 172.245.197.129: icmp_seq=129 ttl=64 time=1.14 ms
64 bytes from 172.245.197.129: icmp_seq=130 ttl=64 time=0.964 ms
64 bytes from 172.245.197.129: icmp_seq=131 ttl=64 time=0.765 ms
64 bytes from 172.245.197.129: icmp_seq=132 ttl=64 time=2.04 ms
64 bytes from 172.245.197.129: icmp_seq=135 ttl=64 time=6.88 ms
64 bytes from 172.245.197.129: icmp_seq=137 ttl=64 time=2.26 ms
64 bytes from 172.245.197.129: icmp_seq=140 ttl=64 time=1.79 ms
64 bytes from 172.245.197.129: icmp_seq=142 ttl=64 time=5.25 ms
64 bytes from 172.245.197.129: icmp_seq=143 ttl=64 time=0.709 ms
64 bytes from 172.245.197.129: icmp_seq=144 ttl=64 time=18.1 ms
64 bytes from 172.245.197.129: icmp_seq=145 ttl=64 time=0.737 ms
64 bytes from 172.245.197.129: icmp_seq=146 ttl=64 time=0.857 ms
64 bytes from 172.245.197.129: icmp_seq=150 ttl=64 time=3.31 ms
64 bytes from 172.245.197.129: icmp_seq=152 ttl=64 time=27.0 ms
64 bytes from 172.245.197.129: icmp_seq=153 ttl=64 time=2.21 ms
64 bytes from 172.245.197.129: icmp_seq=154 ttl=64 time=14.0 ms
64 bytes from 172.245.197.129: icmp_seq=155 ttl=64 time=1.33 ms
64 bytes from 172.245.197.129: icmp_seq=156 ttl=64 time=6.07 ms
64 bytes from 172.245.197.129: icmp_seq=159 ttl=64 time=0.750 ms
64 bytes from 172.245.197.129: icmp_seq=160 ttl=64 time=1.07 ms
64 bytes from 172.245.197.129: icmp_seq=164 ttl=64 time=3.48 ms
64 bytes from 172.245.197.129: icmp_seq=166 ttl=64 time=1.11 ms
64 bytes from 172.245.197.129: icmp_seq=167 ttl=64 time=0.895 ms
64 bytes from 172.245.197.129: icmp_seq=168 ttl=64 time=0.989 ms
^C
--- 172.245.197.129 ping statistics ---
169 packets transmitted, 114 received, 32% packet loss, time 168078ms
rtt min/avg/max/mdev = 0.661/3.638/98.618/9.812 ms
[root@host ~]# ip route show default
default via 172.245.197.129 dev eth0 proto dhcp metric 100
复制代码
客服回复
There is no bandwidth speed limit of 20 Mbps on your VPS plan.
Since you are experiencing packet loss even when pinging the gateway, this may indicate a network issue rather than a bandwidth limitation. Could you please provide the following information so we can investigate further?
MTR or traceroute results
Once we receive these details, we will check the node and network connectivity from our side.
Molly,
Colocrossing Cloud.
提交MTR报告
Hi,
Here are my MTR results. Please see the attached MTR screenshot.
Thanks!
客服回复
Is there any data on the server?
Thankyou.
Molly,
Colocrossing Cloud.
看起来他是想给我重新开通一台服务器了
Hi,
There is no data on the server.
Thanks!
客服回复
May we recreate your server
Please note this includes data loss and IP change.
Thankyou.
Molly,
Colocrossing Cloud.
我回复确认
Hi,
Yes, please proceed. No data to lose. You can change the Region and IP.
Thanks!
客服回复
A new server has been assigned to you. The server is currently in the process of setting up the initial operating system configuration. Please allow some time for this setup process to be completed. Once the initial setup is complete, you may access and manage your new server.
Thank you for your patience and understanding during this time.
Best regards,
Molly,
Colocrossing Cloud.
更换完成服务器后,最终Colocrossing偷偷限速20Mbps的问题竟然解决了,CPU主频还多了0.1Ghz,就是少了avx2之类的指令集
原服务器:Intel(R) Xeon(R) Gold 5220R CPU @ 2.80GHz
新服务器:Intel(R) Xeon(R) CPU E5-2697 v2 @ 2.90GHz
他不能在我原本的服务器解除限速吗,非得给我重新开一台
客服回复
May we initiate a server reboot? This process may temporarily disrupt services. We want to ensure minimal inconvenience to you, so we are seeking your permission to proceed. Please let us know at your earliest convenience if we can proceed with the server reboot.
Molly,
Colocrossing Cloud.
客服回复
Is there any data on the server ?
Thankyou.
Molly,
Colocrossing Cloud.
我回复
Hi,
There is no data on the server.
Thanks!
客服回复
We have identified an alternative node that could resolve the challenges you’ve encountered. However, this solution involves recreating your server on a different node, and there are a few important considerations to note:
Change of IP Address: The server recreation process will result in a new IP address.
Data Loss: All data on the current server will be erased during this transition.
Would you please let us know if you approve of recreating your server on the alternative node?
Best regards,
Jackson Mitchell,
Technical Support,
Colocrossing Cloud
咦,好像换人了,我回复顺便问问能不能换地点,从纽约换到芝加哥
Hi,
Yes, please proceed. No data to lose. You can change the Chicago Region and IP.
Thanks!
客服回复,居然成功换地点了
A new server has been assigned to you. The server is currently in the process of setting up the initial operating system configuration. Please allow some time for this setup process to be completed. Once the initial setup is complete, you may access and manage your new server.
Thank you for your patience and understanding during this time.
Best regards,
Jackson Mitchell,
Technical Support,
Colocrossing Cloud
更换完成服务器后,CPU主频居然暴跌,看来芝加哥这台超售更离谱,不知道会不会偷偷限速
服务器:Intel(R) Xeon(R) CPU E5-2699 v4 @ 1.10GHz